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Frequently Asked Questions
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Cancellations
Yes. You can cancel your booking whenever you want. Please note that the deposit paid at the time of booking is non-refundable.
No. The deposit is not refundable, regardless of when the booking is cancelled.
The deposit secures your reservation and confirms that the accommodation is held for your selected dates and ensures our renters security.
Payment
Yes. A 20% deposit is required for every booking.
The remaining balance is paid according to the property’s payment policy, usually before arrival or during check-in.
No. Your booking is guaranteed only after the required deposit has been paid.
Booking Details
Yes. Late or early check-in is usually possible. Please contact us in advance so we can help arrange your arrival.
Please contact us by email and we will help you confirm your booking details.
No. There is no additional cost for children, price is determined per apparment rented.
It depends on the property’s policy, but in general, an extra bed or crib can usually be arranged. Please contact us before arrival.
Meals/Food
No. Breakfast is not included in the standard accommodation price.
Yes. Food delivery is available, but meals must be ordered one day in advance.
Please contact us before or during your stay, and we will provide available food delivery options, if it’s not clearly available instructions in rented properties.
Room Types
Jahorina Stay offers different types of accommodation, including single rooms, double rooms, and studio apartments.
Pricing
The price includes all facilities listed under the selected room or accommodation type. You can also see whether other items, such as taxes, service charges, or additional services, are included when comparing booking options.
Prices are shown per accommodation unit, not per person.
No. Breakfast is not included, but meal delivery can be arranged if ordered one day in advance, also the same is for other meals during the day.
You can find this information on the property page, in your booking details, and in your confirmation email.
Credit Cards
A valid credit card is required to guarantee your reservation and pay the deposit. Without the deposit, your booking cannot be guaranteed.
Yes. You can use someone else’s card if you have their permission. As long as the deposit is paid, your booking will be secured.
You can complete your booking using Visa or Mastercard.
Yes. Jahorina-STAY.com uses a secure connection for booking and personal data. Credit card details are encrypted and protected using SSL technology, the online industry standard for secure transactions.
Property Policies
Each property has its own check-in and check-out policy. You can find this information on the property page.
Yes. Early or late check-in is usually possible, but we recommend contacting us in advance.
Please contact us by email so we can check whether late check-out is possible for your property.
Pet policies are displayed on the property page under “House Rules.”
Extra Facilities
EV charger availability depends on the selected property. In general, EV charging options are available on Jahorina, but we recommend checking the property details or contacting us before arrival so we can confirm the closest available charging option for your stay.
During the summer season, free parking is always available. During the winter season, free parking may also be available, but if it is full, paid parking is available for up to €5 per day.
Parking availability depends on the season and property. Please contact us before arrival if parking is important for your stay.
We try to arrange shuttle service from Sarajevo International Airport to Jahorina through local taxi services. If this is not available at the moment, other taxis are usually available at the airport, although prices may be higher.
Please contact us before arrival with your flight details, arrival time, and number of guests, and we will help you check available transfer options.
You can check the “Facilities” section on each property page. There you will find the available facilities, activities, and services for that accommodation.